Terms of Service

1. Introduction and Definitions

Welcome to the website of Ben Yehuda 98 TLV Ltd., operators of Scarlet Hotel ("the Website", "the Hotel", "we"). These Terms of Service ("Terms") define the conditions for using the website and the booking and services provided through it. Use of the website constitutes full agreement to these Terms. If you do not agree to these terms, please refrain from using the website.

Definitions:

• "Website" - The Scarlet Hotel website at www.scarlet-hotel.com
• "Hotel" - Ben Yehuda 98 TLV Ltd., Company No. 515533065
• "User" - Any person browsing the website or making a reservation
• "Reservation" - Booking of accommodation services at the hotel
• "Consumer" - As defined in the Israeli Consumer Protection Law, 5741-1981

2. Making Reservations

2.1 Reservation Process

A reservation is considered confirmed only after receiving written confirmation (email or SMS) from the hotel. The hotel reserves the right to refuse or cancel a reservation in exceptional cases.

2.2 Minimum Age

The minimum age for making a reservation and checking into the hotel is 18 years. Valid ID must be presented at check-in.

2.3 Payment and Pricing

Payment shall be made by valid credit card. In certain cases, the hotel may require a deposit or full prepayment.

3. Cancellation and Refund Policy

3.1 Legal Right of Cancellation (Distance Transaction)

Under the Israeli Consumer Protection Law, 5741-1981, consumers have the right to cancel a distance transaction (online):

• Within 14 days from booking - Cancellation without need for explanation
• Up to 7 days before accommodation date - Subject to maximum cancellation fees
• Cancellation fees: Up to 5% of transaction value or NIS 100, whichever is lower

3.2 Hotel Cancellation Policy

• Cancellation up to 48 hours before: No charge (except legal cancellation fees)
• Cancellation less than 48 hours before: First night charged
• No-Show: Full reservation charged

3.3 Special Periods

During holidays, weekends, and peak periods, special cancellation policies may apply as indicated at the time of booking.

4. Check-in and Check-out

• Check-in: From 3:00 PM
• Check-out: Until 11:00 AM
• Early/Late check-in or check-out: Subject to availability and prior arrangement, may incur additional charges

5. House Rules

Additional Rules:

• Smoking: Smoking is prohibited in all hotel areas. Fine for smoking in room: NIS 500
• Quiet Hours: 11:00 PM to 8:00 AM
• Visitors: External visitors are not permitted in rooms without prior approval
• Maximum Occupancy: As defined for the room at time of booking
• Damages: Guest is responsible for any damage caused to hotel property

6. Liability

• The hotel is not responsible for valuables not deposited in the room safe or at reception
• The hotel is not responsible for indirect or consequential damages
• Hotel liability is limited to the amount actually paid for the reservation
• The hotel reserves the right to relocate a guest to an equivalent or superior alternative room

7. Intellectual Property

All content on the website, including text, images, logos, design, and software, is the exclusive property of Ben Yehuda 98 TLV Ltd. No copying, reproduction, distribution, or commercial use of content is permitted without prior written approval.

8. Privacy

Collection and use of personal information is conducted in accordance with the hotel's Privacy Policy, available at: Privacy Policy

9. Governing Law and Jurisdiction

10. Contact Us

11. Updates

The hotel may update these Terms from time to time. Continued use of the website after Terms update constitutes agreement to the updated terms. We recommend reviewing the Terms periodically. The last update date appears at the top of this document.